Refund policy

Return Policy

Last updated: 01.09.2024

At Items of Life, we are committed to ensuring your satisfaction with our products. Please read our return policy carefully to understand your rights and our procedures.

1. Cooling-Off Period for EU Customers

Under EU law, customers have the right to a 14-day cooling-off period for most purchases made online. During this period, you may cancel your order for any reason and receive a full refund. The 14-day period begins the day after you receive your goods.

Exemptions: Please note that this cooling-off period does not apply to products that are custom-made or personalized according to your specifications.

2. Custom-Made Products

Many of our products are created on demand using unique designs and custom specifications. These items are considered personalized and therefore non-refundable under both international and EU consumer protection laws.

Examples of Custom-Made Products:

Products featuring specific designs selected by you at the time of ordering.
Items that are produced specifically for your order and cannot be resold.

3. Exceptions and Customer Satisfaction

We understand that there may be rare cases where you feel very dissatisfied with your purchase. Although custom-made items are generally non-refundable, we prioritize customer care and aim to resolve any issues you may encounter.

If you are unhappy with your purchase:

Please contact our customer service team at info@itemoflife.com within 14 days of receiving your order.
Provide details about the issue, including photos if applicable.
Our team will review your request and, at our discretion, may offer a refund, replacement, or store credit.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we will replace the item or offer a full refund, including any shipping costs. You are not required to return the defective item unless we specifically request it.

To report an issue:

Contact us at info@itemsoflife.com within 14 days of receiving your item.
Include your order number and photos of the defect or error.

5. Return Process

Requesting a Return: If your return request is approved, you will receive instructions on how to proceed. Returns must be made within 14 days of our approval.
Return Shipping Costs: For non-defective items, if a return is approved as an exception, the customer is responsible for return shipping costs. For defective or incorrect items, we will cover the return shipping cost if the return is necessary.
Refund Processing: Once we receive and inspect your returned item (if required), we will process your refund. Refunds will be issued to the original payment method within 14 days.